Have your say about  your new build home …

New Homes

Have your say about your new build home …

by on Wednesday 25 March, 2015 in New Homes

Soon after you move into a new build home or a newly converted home, you’ll receive a survey asking you to rate the quality of the home and the service provided by the builder from reservation to post-completion.

NHBC operates this National New Homes Survey to gather feedback from the buyers or occupants of new homes. The results are shared anonymously with house-builders and the wider industry to help raise standards in all aspects of the building and marketing of new homes.

For larger builders who are members of the Home Builders Federation, the results of this survey will determine their annual HBF star rating, so your feedback really does matter to them. Have a look at the March 2015 results.

In Scotland, the results of the survey are given to Homes for Scotland, the trade body that represents homebuilders in Scotland.

NHBC also provides overall customer satisfaction results to the Consumer Code for Home Builders as part of its monitoring programme.

So, when you get your questionnaire, please make sure you have your say! You’ll be helping to raise standards in the industry.


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