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NHBC Buildmark is a joint agreement between your builder and NHBC to provide warranty and insurance on their newly-built or converted homes.
This short video gives you an overview:
Protection is provided to you, the purchaser, from exchange of contracts with deposit protection insurance. This is followed by a two year post completion builder warranty period supported by our dispute resolution service and guarantee. So, if you encounter any problems with your home during this time, contact your builder in the first instance and they should put things right. If you remain dissatisfied, you can contact us for assistance.
After the initial two-year builder warranty period, we provide an eight-year insurance policy (years 3-10) against damage to the main structure of your home caused by the failure of your builder to build specific parts to NHBC requirements. We will pay the cost or carry out remedial works for issues covered by the policy if the cost exceeds the minimum claim value (MCV) which can be found in your policy wording.
What’s not covered by Buildmark?
Buildmark only protects you against the items outlined in your Buildmark policy document. There are some things that are not our responsibility, such as, but not limited to:
Full details can be found in your Buildmark policy booklet and you can also access more information here.
NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
We will get back to you as soon as possible.